Have you ever met thosepeople who can’t say enough good things about a product or service that theyuse? Those are the folks who will go on for ages about how you need to upgradeto a MacBook, or about how Starbucks is the best coffee on the planet despitethe hefty cost per cup.
Call center reps that aren’t invested in the company are simply not going to put theirbest foot forward when it comes to customer interactions. Perhaps they aresimply not versed in all of your product offerings, or empowered to makedecisions. Maybe they don’t know that long hold times and multiple transfers todifferent departments will inevitably lead to annoyed customers and badreviews. Whatever the case, your call center reps need to be totally on pointand ready and able to serve.
Our reps at are (v)WeCare trained to beempathetic, prompt and to quickly address and solve customer issues. Inaddition, our project managers are trained on multiple fronts and given enoughflexibility to handle escalations with ease. We are proud of our team of superstars!
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The days of traditional customer service are over! Customers are used to getting instant gratification and immediatesolutions to their problems, which is why you need to be engaging them on allfronts. Utilize all of the tools at your disposal, like live chat and socialmedia, to keep your customers in the loop and happy. They’ll see you as acompany on the cutting edge, and be impressed by the fact that you’re willingto cater to their needs when so many others don’t!
Vcare embraces all new ways of communicating withcustomers. We pride ourselves on being a technologically saavy company and giveour reps plenty of different ways to communicate with customers, through socialmedia engagement, live chat and messenger. Ourcustomers know that if they have a problem (v)WeCare reps will solve it withlightning speed!
It seems like everyother day we are hearing about a scary data breach where tons of personalinformation is being shared! Your customers read the same news that you do, andthey are very wary of becoming the next victim of a data dump. Put security ata premium and you’ll have customers raving about your company!
24/7 security and restricted admin rights aretwo of the ways that (v)WeCare keeps company and customer data totally confidential. We also monitor our reps’ web usage andblock certain websites. Our customers know that they can sleep easy at night!
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Finally, you need to follow up with yourcustomers. Too often customer service reps makethe mistake of thinking that the circle is closed when they hang up the phone.Going above and beyond by checking in with your customers to make sure thatthey’re satisfied will win you tons of customer loyalty. Not many businesses dothis, so become the exception!
(v)WeCare reps know the importance ofaddressing every customer issue as comprehensively as possible. Our companyculture relies on ongoing training, call monitoring and an emphasis on empathyso our reps are deeply invested in making sure that the customer is 100%satisfied.
Can you become the next Starbucks or Apple?Absolutely! Take these steps and create some brand ambassadors today.
